Do you want to optimize your business and reduce repetitive tasks?
Boost your operational efficiency with process automation. Use technology to perform tasks without human intervention. Reduce errors, save time, and focus your team on strategic tasks.
What is automation?
Automation is the strategic use of technologies such as n8n, RPA (Robotic Process Automation), and Artificial Intelligence to perform tasks automatically, without constant human intervention.
This service will boost efficiency in key areas such as sales, customer service, marketing, finance, and logistics. Automation not only optimizes internal performance, but also speeds up decision-making and improves the customer experience.
How do you know if you need automation?
Does your team answer the same questions all day long?
Are you missing out on opportunities outside of working hours?
Is your customer service difficult to scale?
Advantages of automation with chatbots
Available 24/7
The chatbot never sleeps. It serves your customers or users at any time, improving the experience and taking advantage of opportunities outside traditional business hours.
Immediate response
Eliminate wait times and deliver solutions instantly, increasing customer satisfaction and streamlining key processes.
Savings in operating costs
Reduces the need for staff to perform repetitive or low-value tasks, allowing the team to focus on strategic or complex tasks.
Scalability
It can serve hundreds or thousands of users simultaneously without losing efficiency, making it ideal for growing businesses.
Lead qualification and sales support
The chatbot can identify business opportunities, segment users, and guide them through the sales funnel, increasing conversion in an automated way.
How can chatbots help your business?
Customer service
Sales and conversion
Sales and conversion
BackOffice
Backup and Continuity Technologies
Intelligent Predictive Dialing
It uses artificial intelligence and big data to predict the best time to call.
SMART WAITING
Allows customers to choose to wait in line or receive a call when an agent is available.
NATURAL LANGUAGE PROCESSOR
Analyzes language in real time, generates summaries, analyzes sentiment, and evaluates quality.
Voice-to-Text Recognition
Converts customer voice into text in real time, recognizing multiple languages and accents.
Why choose Contact Center Group?
Customized solutions
Over 15 years of experience in the BPO sector
Expert support
Our clientes
