Are you turning every interaction into a business opportunity?

Outsource customer service and focus on what matters most. With our contact center service, you will have a specialized team working for you, managing all communications with your customers efficiently and professionally.

What is a Contact Center?

Un Contact Center Inbound and Outbound is a specialized service that manages communication between a company and its customers through multiple channels, such as telephone, email, online chat, social media, SMS, and messaging apps like WhatsApp.

In the inbound model, the customer initiates contact. This is common in customer service, technical support, or request management.
In the outbound model, it is the company that contacts the customer, for example, for sales campaigns, surveys, or collections.

This approach enables efficient and personalized management, improving the customer experience and strengthening the relationship between the brand and its audience.

In what cases does it make sense to implement a call center?

Here are some of the specialized services offered by our contact center so you can determine whether your company needs support in these areas.

BackOffice

Delegate administrative and operational tasks to an expert external team, so your company can focus on what it does best.

Customer service

Delegate administrative and operational tasks to an expert external team, so your company can focus on what it does best.

360 Processes (Temporary Employment Agencies - ETT)

It offers a comprehensive solution that covers the entire recruitment cycle, from personnel selection to administrative and operational management. Ensuring efficient and optimized operations.

Order Processing

We receive and process your customers' orders through channels such as telephone, chat, or email. We guarantee fast and accurate management of every order.

Lead and sales management

Our lead and sales management focuses on identifying, tracking, and converting potential customers into sales opportunities. We detect interested clients, provide them with valuable information, and guide them toward making a purchase. This structured approach optimizes conversion rates and enhances sales strategies, ensuring that no lead is lost in the process and maximizing your business’s return on investment.

Do you have the tools you need to manage your operation efficiently?

Discover some solutions that can boost your business growth and help you achieve integrated operations.

CRM

Centralize your customer information so you can manage every interaction efficiently. We tailor the CRM to your operation to improve the experience and results.