Optimize Your Customer Service: Effective, Affordable, Reliable
Colombia is your new operations hub
At Contact Center Grupo, we give you the support you need to grow, without increasing your structure or your cost.
We Are Contact Center Grupo BPO:
Boost operational efficiency with a nearshore partner in Colombia.
Skilled profiles by sector
Secure infrastructure with 24/7 monitoring
Rapid scalability for seasonal demands or campaigns
Omnichannel support (voice, chat, email, social media)
Cultural relevance and professional English proficiency
Want to improve customer service?
We combine bilingual talent, technology, data analytics, and AI to help your business scale without compromising quality.
Contact us
Reduce costs and offer exceptional service from Latin America.
We are a BPO based in Bogotá with 16 years of experience in customer service, tech support, and back-office operations. Our strategic advantage is based on: bilingual talent, omnichannel solutions, artificial intelligence and data analytics.
Outsource with us and focus on what you do best:
Growing your business
Why outsource in Bogotá?
Strategic Location, Bilingual Talent, and Global Connectivity
Bogotá is home to 40% of Colombia’s outsourcing talent
Highest concentration of bilingual professionals in the country
Favorable time zone for real-time collaboration with the U.S.
Frequently asked questions
Why outsource to Colombia from the U.S.?
Colombia offers significantly lower operational costs, highly qualified talent, a large bilingual workforce with neutral Spanish, and strong cultural compatibility with the U.S. Its maturity as a BPO hub ensures reliability, scalability, and compliance with international standards.
What’s the time difference and how does it affect operations?
Colombia shares time zones with the U.S. East Coast or is only one hour behind, depending on the time of year. This allows for real-time coordination and extended support hours.
What types of companies outsource to Colombia?
From tech startups to Fortune 500s in insurance, energy, banking, retail, e-commerce, and legal services—any business needing multichannel support, tech assistance, data management, or back-office services can benefit.
How do you ensure quality from a distance?
We apply strict quality control protocols, real-time monitoring tools, continuous performance assessments, and ongoing staff training. Our teams operate with KPIs aligned to U.S. customer experience standards.
Do agents understand the U.S. customer context?
Yes. Our teams receive specific cultural and linguistic training to align tone, expressions, and service style with American audiences. The cultural proximity ensures a natural and empathetic interaction.
What security and privacy measures do you offer?
At Contact Center Grupo, we comply with:
- The General Data Protection Regulation (GDPR)
- End-to-end encrypted communications and secure authentication
Restricted access policies and full traceability
Your company and customer data is protected to the highest international standards.
What services can I outsource?
- Multichannel customer support (voice, chat, social media, email)
- Tier 1 and Tier 2 tech support
- Document management and back office
- Scheduling, reservations, surveys, loyalty programs
- Sales and customer recovery processes
Can I run a pilot program before scaling?
Absolutely. We offer flexible models for pilot projects, so you can validate results, service quality, and efficiency before scaling up
What our clients say
“Outsourcing to Contact Center Grupo helped us reduce response times and streamline our support workflows. Their bilingual team fully understands U.S. customer service standards.”
-FFL Insurance LLC – Director of Operations
“We needed a nearshore partner who could deliver fast results and communicate effectively. They exceeded our expectations in compliance, efficiency, and professionalism.”
–The Chavez Law Group LLC – Legal Manager
“They’ve become a strategic extension of our team. We trust them to manage everything from scheduling to complete follow-ups.”
-Job and Talent Hirings LLC – U.S. Regional Lead
Our clients
